"A Word from the Helm"
Despite what the talking heads on the cable news networks may be saying, boating is still the best family oriented activity there is and there are plenty of dedicated boaters who are unwilling to give up their passion. Now more than ever we understand that your time and your money are precious commodities. That is why we have been investing in new ways to serve you better. Since our last
installment of the FairView we have been, if I may steal a phrase, passionately
pursuing the art of customer service. Please read on in our newsletter this month about the many new services, new personnel and new products we have to offer. At Fairline Florida, Fairline Chesapeake and McMachen Yacht Sales our investment is in the future of boating.
WELCOME ABOARD
We are pleased to announce that Steve Leeson, former Customer Support Technician with Fairline Boats of North America, Inc., has joined Fairline Florida as our Assistant Service Manager. Steve Leeson brings with him over 20 years of experience with Fairline and a wealth of knowledge on how to navigate the service and warranty programs with the
factory. Fairline Florida Service, headed by Matthew Hayes and now assisted by Steve Leeson, makes your Fairline dealership the most experienced and highly trained in the world.
Charlie Max, former Customer Care Coordinator for Fairline Florida, has stepped into a new role in the Sales Department. Charlie is pursuing his passion in sales and is
leveraging his more than 4 years of experience with Fairline Florida. Jim Renfrow
commented, “We are a service based sales organization and Charlie has a unique perspective, honed by his work in our customer service department.”
We are pleased to announce that we have redesigned and updated our website
www.fairlineflorida.com
Our new site has adopted a whole new look along with a list of new innovative features. Designed with our customer in mind we have tried to make our new site both intuitive and easy to navigate. In an effort to keep pace with the ever increasing online and
paperless world our customers can now log on anytime, 24 hours a day to:
¨ Schedule a service appointment
¨ Request an online quote
¨ Order parts
¨ Search for upcoming events
¨ Search our inventory
¨ Learn about new products
¨ Search the web for used boats
